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Safety and hygiene measures

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It is important to be familiar with the different safety and hygiene measures for individuals and groups in order to fully enjoy your own stay in the Canary Islands and for the good of everyone else, too.

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1. What do I need to know before my arrival in the Canary Islands? Safety measures.

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In Canary Islands, we have worked tirelessly for the past few months so that you can visit us and enjoy your holiday to the utmost in the maximum safety.

You must download the RadarCOVID contagion alert app to your mobile. It is available for both iPhone and Android and will notify you of the risk of exposure to COVID-19 depending on your location.

You should also be familiar with the main measures being applied to ensure your well-being.

Download the RadarCOVID app for Android

Download the RadarCOVID app for iOS

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General measures:

 

  • Masks must be worn by adults and children over the age of six when outdoors or in enclosed public spaces, except when eating or drinking, doing physical exercise and/or if you are disabled or have a respiratory condition.
  • Interpersonal distance (set at 1.5 metres).
  • The use of products for individual hygiene (hydroalcoholic gels and soap) is encouraged.
  • Appropriate cleaning and disinfection of all establishments and all materials for activities (especially toilets and similar common areas).

Specific measures: 

 

  • Outdoors and in enclosed public spaces, masks must be worn regardless of whether you are at the interpersonal safety distance of 1.5 metres. You may not smoke or use tobacco inhalation devices when it is not possible to guarantee a 2-metre separation. Smoking is not permitted on public highways.
  • Public and/or group transport. Masks must be worn by adults and children over the age of six, except if you are disabled or have a respiratory condition. Seats will be assigned on tour buses.
  • Tourist accommodation. Capacity is restricted in common areas, at social activities and in group classes, as per the required social distancing. You will also come across served buffets, where food is plated individually, or self-service buffets, where there are separator screens in the food areas.
  • Beaches, pools and other nature areas. Masks must be worn on entry to the beach or pool area, when moving around or when taking a walk. The only time they are not compulsory is when you are swimming, or when you are sitting or lying in a certain place, without moving from it and at the recommended safety distance from other people.
  • Active tourism. Open-air active tourism activities entail little risk and are usually run for small groups. Nonetheless, individual sports materials cannot be shared and specific cleaning and disinfection protocols are in place.
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2. EXCEPTIONAL SITUATION ON CERTAIN ISLANDS:

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In effect until 20 may 2021, inclusive, and subject to periodic revisions

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During their stay, tourists must respect the measures that apply for each alert level.

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ALERT LEVEL 1

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  • Restriction on entering and leaving the island. No.
  • Restricted mobility at night. No
  • Gatherings of people who are not members of the same household. Maximum 10 people.
  • Hostels and restaurants. Close at 00:00h. Maximum 6 people.
  • Sports facilities. Open. Maximum of 6 per group.
  • Collective transport. Running as usual.
  • Markets. Only open-air.
  • Local events. Suspended.
  • Nightlife. Suspended.
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ALERT LEVEL 2

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  • Restriction on entering and leaving the island. No.
  • Restricted mobility at night. No
  • Gatherings of people who are not members of the same household. Maximum 6 people.
  • Hostels and restaurants. Close at 23:00h. Maximum 4 people.
  • Sports facilities. Open. Maximum of 4 per group.
  • Collective transport. 50% of capacity.
  • Markets. Suspended.
  • Local events. Suspended.
  • Nightlife. Suspended.

 

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ALERT LEVEL 3

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  • Restriction on entering and leaving the island. No.
  • Restricted mobility at night. No
  • Gatherings of people who are not members of the same household. Only at catering establishments. Maximum 4 people.
  • Hostels and restaurants. Terrace only to 50% of capacity. Until 22:00h.
  • Sports facilities. Closed.
  • Collective transport. 50% of capacity.
  • Markets. Suspended.
  • Local events. Suspended.
  • Nightlife. Suspended.

 

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ALERT LEVEL 4

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  • Restriction on entering and leaving the island. No.
  • Restricted mobility at night. No 
  • Gatherings of people who are not members of the same household. Maximum 2 people.
  • Hostels and restaurants. Close at 18:00h.
  • Sports facilities. Closed.
  • Markets. Suspended.
  • Local events. Suspended.
  • Nightlife. Suspended.
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3. COVID-19 medical insurance.

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As what is most important is your health and well-being, if you do not have medical insurance, we will provide you with an AXA policy free of charge in Canary Islands to cover all expenses relating to COVID-19. See everything that it covers here.

 

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AXA Policy

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What personal protection measures must I take to prevent spreading the virus?

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The Government of Canary Islands recommends that all citizens follow these personal protection measures:

  • Wash your hands frequently with soap and water or clean them with hydroalcoholic gel.
  • When you cough or sneeze, cover your mouth and nose with a tissue and then put the tissue in a bin.
  • Stay at a distance of at least 1.5 metres from anybody who doesn’t live with you (whether they have symptoms or not).
  • Wear your mask when you are outdoors or in an enclosed public space.

Any reunion or meeting in private spaces of people who do not live together should be restricted to a maximum of ten people, even if the safety distance can be guaranteed.

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If symptoms appear, call:

900 112 061