PROMOTUR TURISMO CANARIAS, S.A. (hereinafter, Promotur) is committed to making its websites accessible, in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of public sector websites and mobile applications (hereinafter, Royal Decree 1112/2018).
This accessibility statement applies to www.holaislascanarias.com, lagomera.travel, www.visitfuerteventura.com, and visitlapalma.es, excluding embedded content originating from other domains.
Compliance Status
This website is partially compliant with Royal Decree 1112/2018 due to the exceptions and non-conformities indicated below.
Non-Accessible Content
The following content is not accessible for the reasons listed:
Lack of conformity with Royal Decree 1112/2018
There may be occasional issues on some pages related to:
- Text visibility in images
- Text contrast over images
- Hierarchical structure of headings, which may hinder identification of the main topic of the page
- Interpretation of language-switching links to versions of the website in languages other than Spanish
Work is ongoing to resolve these issues.
Disproportionate burden
Not applicable.
Content outside the scope of applicable legislation
There may be office files in PDF or other formats published before September 20, 2018, the date this Royal Decree came into force, that do not fully meet all accessibility requirements.
Preparation of this Accessibility Statement
This statement was prepared on June 6, 2024.
The method used to prepare the statement was a self-assessment carried out at the request of Promotur with external resources.
Last review of the statement: June 6, 2024.
Feedback and Contact Information
You may submit communications regarding accessibility requirements (Article 10.2.a of Royal Decree 1112/2018, of September 7), such as:
- Reporting any possible non-compliance by this website
- Transmitting other difficulties in accessing content
Such communications can be made through the following channels:
- Email: web@turismodecanarias.com
- Telephone: +34 928 290 579
You may also submit:
- A complaint regarding compliance with the requirements of Royal Decree 1112/2018
- A request for accessible information regarding:
- Content excluded from the scope of Royal Decree 1112/2018 as established in Article 3, paragraph 4
- Content exempt from compliance with accessibility requirements due to disproportionate burden
In requests for accessible information, you must clearly specify the facts, reasons, and requests that demonstrate the reasonableness and legitimacy of the request.
Requests for accessible information and complaints can be submitted via the Accessible Information Request and Complaints form, as well as through other options established by Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations.
Communications, complaints, and requests for accessible information will be received and handled by the Accessibility Unit of Promotur.
Enforcement Procedure
If, after submitting a request for accessible information or a complaint, it is rejected, if you disagree with the decision made, or if the response does not meet the requirements set out in Article 12.5, the interested party may file a claim. A claim may also be filed if twenty business days pass without a response.
The claim can be submitted through the Accessibility Claim form, as well as through the other options established by Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations.
Claims will be received and handled by the Accessibility Unit of the Government of the Canary Islands.
Optional Content
Promotur has established a strong commitment to usability and accessibility on its websites.
In the ongoing updates and improvements to the website covered by this declaration (Hola Islas Canarias), previous accessibility studies and tests have been considered as a starting point and reference for improvement.
To achieve this, the website’s development has been based on the accessibility criteria of the W3C Web Accessibility Initiative (WAI) and the Observatorio UNE methodology, according to the UNE-EN 301549:2019 standard, with the goal of achieving AA-level compliance.
In this context, the following objectives guide our work:
- Enhanced Accessibility: Measures to ensure our website is easily accessible and navigable for all users, regardless of age or disability.
- Adaptability and Clarity: Website design optimized for various screen resolutions and to separate content from visual presentation.
- Intuitive Navigation: Links and images include clear descriptions to improve the user experience and facilitate navigation.
- Accessibility Standards: We strive to meet W3C accessibility criteria and maintain our commitment to AA-level standards.
The site is compatible with technologies used by users, including different versions and types of web browsers (Internet Explorer, Google Chrome, Firefox, Safari, Edge).
Date of the last accessibility review (in-depth accessibility analysis of the website): June 2024.